Le Vasa Resort Policies

: Rates & Reservations
: See Samoa Two Island Package
: Le Vasa Resort Policies

Resort Policies

These policies are designed to ensure a smooth and enjoyable stay for all guests. Please read them carefully before confirming your reservation. If you have any questions, our reservations team is happy to assist.

Payment Policy

1 night's stays: Full payment is required at the time of booking and is non-refundable.
2 nights stays or more a 50% non-refundable deposit is required at the time of booking.
The remaining balance is automatically charged 21 days before arrival.
All online rates include VAGST.
Direct online rates are cash rates. Credit and debit card payments incur a 4% bank fee.

Specials

Specials on the Le Vasa Resort website are exclusive for customers booking direct with the resort ONLY. Specials are only valid with the minimum number of nights listed and are not combinable with other specials. All Rates and Package Specials listed are available for a limited time only. The specials can change daily, so to guarantee the price, be sure to book once specials are available. Check with reservations for Specials or package deals not listed. Additional nights that are not offered with specials will be charged at regular rates listed on the Le Vasa Resort website.

Cancellation Policy

Time Before Arrival	Charge
Deposit	Non-refundable
30–21 days	50% of booking
Within 21 days	100% of booking
No Show	100% of booking

Changes to bookings are treated as cancellations.
Arriving late or leaving early does not qualify for a refund.
Cancellation requests must be submitted by email.

Travel Advisory

Guests are advised to liaise with their respective Consulate / Embassy. If they have any concerns about travel to Samoa.

Travel Insurance Recommended

We strongly recommend comprehensive travel insurance to protect against unexpected changes or cancellations.

airline delays
weather disruptions
illness
emergencies
cancellation costs

Note, a change of booking or shortening your stay is considered as a cancellation— no refund will be provided if you choose to arrive later, depart earlier, or other than indicated in the original confirmed booking. No-shows will be charged 100% of the total booking value and are not eligible for a refund. Complaints do not constitute a refund. Any issues that may arise must be discussed with a manager at the resort, and time given to reasonably address.

Airport & Wharf Transfers

Transfer	1–2 Guests
Faleolo Airport	WST 60
Mulifanua Wharf	WST 40
Sheraton Wharf	WST 40

Per Extra Person WST 10 for Faleolo Airport and WST 5 for Mulifanua Wharf.

Pre-book and pay for transfers in the booking extras when you book your reservation online. Please send arrival or departure details in the comments section of your booking. Be sure to include flight number, exact times, and dates. Please confirm your arrival date and time the day before your stay.

Terms & Conditions

^{Check-in & Check-out}

Check-in: 2:00 PM Check-out: 10:00 AM

Early arrivals
Early check-in fees
Late check-out
Subject to availability

Check-in procedure: A copy of your passport and credit card is required, so that you are able to charge meals and activities to your room. If you do not have a credit card, then your passport and cash bond of WST 300 is held until departure.

Early check-in: Must be arranged in advance, booked, and confirmed by email for a staff member to greet guests prior to 7 AM. It is required that Guests who arrive before 7 AM must book the night before. Guests who arrive after 7 AM can wait in the media room until their room is available at 2 PM. If guests wish to check in early, before 9 AM, a full night will be charged before arrival. Request for early check in after 9 AM, a fee is applied and subject to availability.

Late Check-Out is subject to room availability only on the day of departure; a check-out fee applies, ask reception.

Third Party Bookings: Le Vasa Resort will not take responsibility for any inaccurate information or terms & conditions posted on any OTAs or Wholesaler websites without prior approval.

All other charges incurred with us must be settled in full by cash or credit card prior to your departure. If you are departing before 9 AM, please make arrangements to settle your account by 5 PM on the day prior to your departure.

All direct tariffs posted online are Cash rates that must be paid in cash. If you pay by credit card, you will incur a bank fee of 4%.

^{Child Policy}

Children are welcome year-round. Children 4 and under are free in exisiting bedding (limited to 1)

If an extra bed is required, a charge of WST 50 applies

Children 5–11, an extra child person charge applies.

Children 12+ are charged as adults.

For infants or a complimentary child, their meals can be purchased off the à la carte menu.

Due to accessibility to water of ocean front bungalows, a non-fenced pool and no lifeguards on duty on the property at any time. Le Vasa Resort accepts; no liability for any loss or injury. **Please, parents are responsible for their children's safety at all times. It is the responsibility of the parents or accompanying adults to supervise their children whilst in pool and ocean areas. Children under the age of 12 years must be accompanied by an adult.

^{Dining & Dietary Requirements}

advise us before arrival
allergies
special diets
kitchen handles allergens
cannot guarantee allergen-free meals

Meals plans prices can be viewed on the Dining page.

Terms & Conditions for Wedding Packages

Packages are based on per couple; extra persons will have additional venue costs. Weddings with more than 2 persons must make a 50% deposit on the venue when booking to save the date. If a Wedding party wants exclusivity, they must book out the entire resort for a minimum of 3 nights.

Cancellation policy: Deposits for Wedding Packages are Non-refundable to secure the date. If the wedding date is shifted due to unforeseen circumstances, the deposit on the venue can be reused within 12 months from the date of booking. We must receive your cancellation request in writing. The date we acknowledge receipt is the date of the cancellation.

Group Bookings Cancellation Policy (Booking 5 rooms or more)

1 night's stays is charged at time of reservation and is non-refundable.
2 nights stays or more
50% of stay at time of booking and is non-refundable
60 days – 100% non-refundable

Group Bookings of 8 rooms or more is 90 days - non refundable Balance due for accommodation as per time schedule of cancellation, policy when booking out multiple rooms.

Resort Terms

renovations
personal conduct
payment of incidental charges
passport requirements
swimwear policy

The Resort reserves the right to close any part of its facilities and to carry out repairs, renovations and, upgrades to the Resort from time to time and at any time as it deems fit in its absolute discretion.

We reserve the right to end your occupancy without notice in the event that you fail to respect the rights of our staff and other guests. No refund will be given in such situations.

Swim suits only in the Swimming pool, strict enforcement of the rule applies, and penalties apply.

Liability

It is agreed that the Resort and the Resort Company shall not be liable to any other person for any loss, damage, liability, expenses or costs suffered or incurred by the Wholesaler or any member of any booking(s), including any loss, damages, liability, expenses and costs arising from any loss of, damage to or theft of property, unless such loss, damage, liability, expenses and costs resulted directly from the gross negligence or willful default of the Resort.

The resort will not be liable for any direct, indirect or significant, loss, damage, injury, accident, death or expense, whether caused by our fault or negligence of that of our employees or agents or otherwise. This includes (but is not limited to):

Property

Personal injury

Vehicles

Medical expenses

Water activities

If you or your guests participate in any water sports or water activities that are available to you during your stay, you do so entirely at your own risk (whether a fee has been charged or not). You accept that all water activities can be dangerous and agree that the exclusion set out above applies to the same.

Law and Jurisdiction

These terms and conditions are subject to the laws of Samoa. Any disputes are subject to the exclusive jurisdiction of the courts of Samoa.

Thank you