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Policies

Rates & Reservations
See Samoa Two Island Package
Policies
Samoa Diving Package
See Samoa Two Island Package
Policies

Bookings

1 night's deposit is required to confirm a booking.

Once a booking has been confirmed, rates will not be altered if specials or price changes occur, tarrifs are subject to change without any prior notice. All online prices are cash rates and are inclusive of VAGST. Paying by credit or debit card bank fees will apply.

Specials

Specials on the Le Vasa Resort website are exclusive for customers booking direct with the resort ONLY. Specials are only valid with the minimum number of nights listed and are not combinable with other specials.  All Rates and Package Specials listed are available for a limited time only. The specials can change daily, in order to guarantee the price be sure to book once specials are available. Check with reservations for Specials or pacakge deals not listed. Please note additional nights that are not offered with specials will be charged at regular rates listed on the Le Vasa Resort website.

Transfers

Book Transfers: Faleolo Airport and Mulifanua Wharf (prices are based on a one way transfer only). Please contact us with your arrival and departure times to make arrangements for transfers.

Mulifanua Transfers: Mulifanua Wharf $25 ST for 1 to 2 people extra persons $5 ST each.     

Sheraton Wharf Transfers: Sheraton Wharf $30 ST for 1 to 2 people extra persons $5 ST each.

Airport Transfers: Faleolo Airport $40 ST for 1 to 2 people extra persons $10 ST each.

Airport Transfers are available to or from Faleolo International Airport the fee is $40 ST for 1 to 2 persons and all extra persons please add $10 ST each direction, you can pre book and pay for transfers in the booking extras when you book your reservation online. Please send arrival or departure details in the comments section of your booking. Be sure to include flight number, exact times and dates. Please confirm your arrival date and time the day before your stay.

Dietary Requirements & Policies

Please inform reservations prior to arrival if you have any dietary requirements or special needs so that we may notify the staff and make arrangements to shop for speciality items. Meals plans prices can be viewed on the Dining page.

Cancellation Policy

All cancellations or communications regarding alterations of your booking must be forwarded to the resort in writing by email.  All cancellations or changes must be acknowledged by Le Vasa Resort with a return confirmation in writing via email.

1 night's booking is charged at time of reservation and is non-refundable if booking is cancelled for any reason.

14-7 days 50%, 7 days 100%, nil refund. No Communication about booking changes or No Shows the full 100% amount will be charged.

Note, a change of booking  or shortening your stay is considered as a cancellation— no refund will be provided if you choose to arrive later, depart earlier, or other than indicated in the original confirmed booking.

Covid 19 related cancellations; exceptions are granted if the balance of reservation payments are processed within the time frame of the cancellation period, ie. Cancellations because of a confirmed positive covid test/s, country lock downs or quarantine restrictions that prevent or alter the original travel plans must be evidenced and communicated by email and acknowledge by resort.

  • If any additional deposits or balance of payments are processed within the cancellation period they can be credited towards rebooking future stays or gift vouchers. Future stays are based on availability as these dates must be confirmed. Guests who change bookings will have to pay the difference if the new rate is higher and cannot be lower than the per night rate originally booked. Payments may be redeemed for hotel credit to be used within one year of check-in date.

  • If client will not be able to rebook for a future date or gift it and requires a monetary refund it will be less one night's stay of their booking plus any foreign transaction, credit card  and/ or bank fees related to processing or refunding the payment made. The Resort will not bare fees nor be responsible for any fees due to a cancellation.  We strongly recommend that you take out travel insurance for any unforseen circumstances.

Child Policy

Children are welcome year round.  Children 5 years and over extra person charge applies. Children 12 years and above are charged as an adult.  For infants or a complimentary child, their meals can be purchased off the a la carte menu.

Due to accessibility to water of ocean front bungalows, a nonfenced pool and no lifeguards  on duty on the property at any time. Le Vasa Resort accepts No liability for any loss or injury. Please Note ** parents they are responsible for their children's safety at all times. It is the responsibility of the Parents or accompanying adults to supervise their children whilst in pool and ocean areas. Children under the age of 12 years must be accompanied by an adult.

Terms & Conditions

Early check-in and late check-out are subject to room availability only and early check in or check out fee will apply ask reception.

Swim suits only in Swimming pool strictly enforced, penalties apply.

All direct tariffs posted online are Cash rates must be paid in cash. If you pay by credit card you will incur a bank fee of 4%. 

Check in: procedure a copy of passport and credit card required, so that you are able to charge meals and activities to your room. If you do not have a credit card then your passport and cash bond of $300 ST is held until departure. 

All other charges incurred with us must be settled in full by cash or credit card prior to your departure.  If you are departing before 9am please make arrangements to settle your account by 5pm on the day prior to your departure.

Terms & Conditions for Wedding Packages

Packages are based on per couple; extra persons will have additional venue costs. Weddings with more than 2 persons must make a 50% deposit on venue when booking to save the date. If a Wedding party wants exclusivity they must book out entire resort for a minimum of 3 nights.                    

Cancellation policy: Deposits for Wedding Packages are Non-refundable to secure the date. If wedding date is shifted due to un-forseen circumstances deposit on venue can be reused within 12 months from the date of booking. We must receive your cancellation request in writing. The date we acknowledge receipt is the date of the cancellation.                                                                                                                                                                                                  

Group Bookings Cancellation Policy  (Booking  6 rooms or more)                                                             

1 night's booking is charged at time of reservation and is non refundable.

2  or more nights stay                  
60-45 days – 50% of stay
45-30 days – 100% of stay                                                                                                                                               

Balance due for accommodation as per time schedule of cancellation policy when booking out mulitple rooms.

Personal Conduct

We reserve the right to end your occupancy without notice in the event that you fail to respect the rights of our staff and other guests,  No refund will be given in such situations.

Risk and Liability

Under no circumstances whatsoever will we be liable for any direct, indirect or significant loss, damage, injury, accident, death or expense, whether caused by our fault or negligence of that of our employees or agents or otherwise.  This includes (but is not limited to):

a)            The loss of or damage to property, including to any motor vehicle;

b)            Personal injury or loss of life;

c)            Liability you may incur to third parties;

d)            Loss of deposits and loss of income;

e)            The cost of medical treatment.

In addition, you acknowledge that if you or your guests participate in any water sports or water activities that are available to you during your stay you do so entirely at your own risk (whether a fee has been charged or not).  You accept that all water activities can be dangerous and agree that the exclusion set out above applies to the same.

Law and Jurisdiction

These terms and conditions are subject to the laws of Samoa.  Any disputes are subject to the exclusive jurisdiction of the courts of Samoa.

Thank you

  • Address:  PO Box 3495, Apia, Cape Fatuosofia, Upolu, Samoa
  • Phone:  +68546028
  • Mobile:  +68545608
@fc_desc@,  @fc_temp@